Useful Information:




Directions:

From US-131 take exit 49A onto M-89 into Plainwell. Straight through two lights (second light is downtown Plainwell). Turn left onto the first street after the downtown light (Anderson St). We are located in the Trestle Bridge Center just past the former Hardings Market.


Shipping Rates:

Canadian & International customers please note: The below rates are estimates based only on dollar amount. If your order can be shipped for less we will pass the savings on to you. If the quoted amount does not cover the cost of shipping we will pay the difference. You will not be charged more than the quoted amount unless the item you are ordering specifically says that it will require extra shipping.

To the US:

$00.01 - $25.00 = $6.00
$25.01 - $50.00 = $6.50
$50.01 - $300.00 = $6.75
$300.01 - Above = FREE!

These rates apply to Hawaii,
as well as APO addresses!

Prices listed for US destinations
are for Priority Mail or
First Class Parcel service.
To Canada:

$00.01 - $25.00 = $8.00
$25.01 - $50.00 = $11.50
$50.01 - $75.00 = $15.00
$75.01 - $100.00 = $18.50
$100.01 - Above = $22.00

Please make sure to select "Canadian"
rather than "International" for the
correct shipping rate to be applied.

Prices listed are for First Class Mail.
We will ship by Priority or
Express mail upon request.
Additional shipping charges will apply.

International Destinations:

$00.01 - $25.00 = $11.50
$25.01 - $50.00 = $15.25
$50.01 - $75.00 = $19.00
$75.01 - $100.00 = $22.75
$100.01 - Above = $26.50

Prices listed are for First Class Mail.
We will ship by Priority or
Express mail upon request.
Additional shipping charges will apply.



Payment Methods & Shipping Terms:

PayPal is our preferred method of payment. You will need to submit your PayPal payment during the checkout process. We will not send an invoice and your order will not be processed if we do not receive your PayPal payment when your order is placed.

We accept all major credit cards: Visa, MasterCard, Discover, and American Express
Credit Card payments are processed when your order is shipped.

We accept Money Orders in US funds. No personal checks please.



Shipping Time Estimates:

Orders for in stock items usually ship within 1 - 2 business days.

Orders containing out of stock items are shipped once the out of stock items have been received from our supplier.
In the case of a backorder or unusual delay we will ship a partial order at our expense and discretion.

During promotional periods please allow additional processing & shipping time due to the volume of orders received.

Order information is available from the Order Status links at the top and bottom of each page of this website.

Backorders, imported products, hand dyed items and special orders often take several weeks to arrive and this is beyond our control.
We make every effort to inform you of the wait time on these items by having notices of the top of each page of such items.
Please consider the possible wait time prior to ordering these items as we can't cancel them once they have been ordered from our supplier.



Exchange/Return Policy:

We will not accept unauthorized returns. Please contact us prior to sending anything back to us.

We ask that you make your selections carefully as charts and opened kits may not be returned or exchanged due to copyright law unless there has been an error on our part or there is a defect with the product.

Fabric, special order, overstock, limited editions and clearance items can not be returned nor exchanged.

Any item returned must be in resale condition - no pet hair, cigarette, perfume, or any other odors, etc.



Cancellation Policy:

If you wish to cancel any item(s) from your order we must be notified prior to shipping. Special order, limited editions, overstock and clearance items may not be cancelled.



Some updated photos of our shop ~ January 2015:



We now occupy three spaces in the Trestle Bridge retail center.
Our public entrance is in the middle section. To the right is where our offices used to be.
Now it is our sit & stitch area and is also where we keep the Rainbow Gallery, DMC, Soie d'Alger, and many other fibers.
Our office and shipping area are now in the space on the left.